Frequently Asked Questions

Country Lane (COU)

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. You do not need to submit approval for an exterior paint “touch-up” paint job where the colors are the same. Please complete the architectural request form for all other requests.

office.smartwebs.com/Arc//SWForms/index.cshtml#/forms/25080f9f-923c-ea11-8104-000c2903e046

Where do I find my community's architectural modification request form?

The architectural modification request form can be found in the documents section of Townsquare

The architectural modification request form can also be completed at:

https://office.smartwebs.com/Arc//SWForms/index.cshtml#/forms/25080f9f-923c-ea11-8104- 000c2903e046

What's the process for submitting the application? How long does it take to get approval?

A response from the committee may take as many as 30-days from the date of submission although there is no guarantee of approval. Once the application is submitted it will be reviewed by the Architectural Committee. This committee of volunteer homeowners or the Board of Directors will review each submission to determine that the request follows the Country Lane Association’s architectural guidelines.

Please ensure that you provide as much information as possible with your application to avoid delays.

Owners are encouraged to attend the BOD meetings to discuss a pending ACC requests as needed.

What is the status of my application?

All Status updates of the ACC Requests will be sent to the owners via US mail as they are completed. The steps are as follows: Submitted, In Process, Approved or Approved with Conditions, Denied or More Information Requested.

Board Meetings

How do I find out when the next Board meeting takes place?

BOARD MEETINGS: Held on the 3^rd Tuesday at 6:30pm at the clubhouse (17531 E Caspian Aurora, CO 80013

Board Meeting dates and times are typically noticed via the News and Events section of Vantaca (or TownSq. when applicable). If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The Association maintains common area turf, native areas, clubhouse/pool area and sidewalks only, Sidewalks along Iliff, Telluride, and the Sidewalk in front of the clubhouse.

Homeowners are responsible to maintain the landscaping for all areas within the lot and right of way strip (between sidewalk and street) and remove snow from driveways. Homeowners are responsible for all maintenance inside their home, their roofs, and their own plumbing.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TQ.

What is the trash/waste pick-up schedule for my community?

Trash: Wednesdays

Recycling: E/O Wednesday

Waste Management (833-299-2785)

What is the bulk pick-up schedule for my community?

Owners will need to contact Waste Management and schedule a bulk-pick up. The HOA has 2 “Community Roll-off Dumpster Events” held where owners are allowed to dispose or certain items.

How do I get electric/gas/water/?

Trash- Contact the Management Company in TownSq to get a new or replacement trash bin.

Gas/ Electric- XCEL ENERGY p: 1-800-481-4700 Emergency- Option 2

Aurora Water 303-739-7388/Emergency: 303-739-6772

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

How do I get a pool fob?

Please fill out the Pool Release Form located under News & Events. Please submit your completed Pool Form to CDCOUManager@goodwin-co.com. As long as you have a $0 balance, the pool fob will be activated within 24 hours. If you do not currently have a pool fob and need a new one, please submit a request through Townsq.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com or make request in the portal and your community manager or a member of the team will get back with you. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq when applicable) with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis.

Is there a list of do's and don'ts I can give to my tenant?

Townsquare- A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.
Noelle Shelly, Community Manager: via phone 720-647-6560 or email at cdcoumanager@goodwin-co.com
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

Townsquare- A copy of the community’s governing documents can be found on your community’s website and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?
How do I pay my assessment?

You can view your account balance by logging in to the owner portal

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

Country Lane HOA

c/o Goodwin Processing Center

PO Box 94773

Las Vegas, NV 89193-4773

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (COU) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDCOU

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the first of the month, considered late if not received by the 10^th. Late Fee and/or interest assessed after the 10^th day.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone 303-693-2118. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone 303-693-2118. Live Chat is available on our website at www.goodwintx.com.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact Assured Partners- (303) 863-7788

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit Community Archives website at https://marketplace.communityarchives.com/login

Where do I obtain a resale certificate?

Resale Certificates can ordered via Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

Owners are responsible for following the Guidelines listed in the Governing Documents of the Associations

What is the community's pet policy?

Owners are responsible for following the Guidelines listed in the Governing Documents of the Associations

What is the community's parking policy?

Owners are responsible for following the Guidelines listed in the Governing Documents of the Associations. Street Parking is monitored by the City of Aurora, contact www.accessaurora.com

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.